Dear Valued Customer,

Core Banking System Upgrade - Service Suspension Notice

Thank you for your support to Chiyu Banking Corporation Limited (the "Bank") over the years.

The Bank has always been committed to best-in-class customer experience and operational excellence. The Bank will implement the core banking system upgrade ("System Upgrade") from 2 May 2025 (Friday) at 6:00 p.m. to 5 May 2025 (Monday) at 8:00 a.m. ("Period") to improve overall efficiency and your experience with our products and services.

• Before, during and after the Period, some of our banking services will be temporarily affected or suspended (including branch services, e-banking, ATMs, and debit card functions etc.). There will be special arrangements to minimize the impact on the customers. For the arrangements of the System Upgrade of the Bank, please refer to "Core Banking System Upgrade - Service Suspension Notice" , click here.

After the completion of the System Upgrade, with effect from 5 May 2025 ("Effective Date") 8:00 a.m., certain products and terms of services of the Bank shall be revised.

• For the arrangements related to the Bank's products and services of personal banking customers, please refer to "Important Notice of Core Banking System Upgrade (Personal Customers) " , click here.


• For the arrangements related to the Bank's products and services of corporate banking customers, please refer to "Important Notice of Core Banking System Upgrade (Corporate Customers) " , click here.


• For the arrangements related to the Bank's products and services of financial institutions customers, please refer to "Important Notice of Core Banking System Upgrade (Financial Institutions Customers) " , click here.


• After the completion of the System upgrade, the Bank's Terms and Conditions of Service and banking service charges will be revised accordingly. For the details please refer to "Notice of Amendments to the Terms and Conditions of Banking Services and Bank Service Charges", click here.


• For frequently asked questions about the System Upgrade, please refer to "Banking System Upgrade Frequently Asked Questions ("FAQ")" , click here.

Please note that if you do not accept the above amendments, you may notify the Bank to discontinue the relevant services and/or terminate the relevant account(s). Otherwise, the above amendments shall be binding on you if you continue to use the relevant services and/or maintain the relevant account(s) on or after the Effective Date. Please also note that the Bank may not be able to continue to provide you with the relevant services if you do not accept the above amendments.

You may download these notices from "What's New" in the Bank’s website on or before 5 August 2025 and these notices may not be read or download afterwards. For the English version, please refer to the Bank’s Official website. In case of any discrepancy between the Chinese and English versions of the notice, the Chinese version shall prevail.

For further information regarding the System Upgrade, please contact Bank's staff or call the Bank's 24-hour hotline: System Upgrade Hotline (852) 2501 3051 (for System Upgrade related enquiries), Customer Service Hotline (852) 2232 3625 (for general banking service enquiries), or visit any of Bank's branches during business hours.


Further notice will be given if there is any change to the upgrade date; all amendments set out in relevant notices and appendixes will be effective from the new upgrade date.


Chiyu Banking Corporation Limited

April 2025