Branch Manager

Responsibilities:

• Supervise branch staff to achieve business targets through sales activities
• Oversee daily branch operation
• Ensure high quality of services are provided to customers
• Ensure all activities are in compliance with the regulatory requirements

• University graduate or equivalent qualification
• Minimum 8 years’ banking experience of which at least 3 years of supervision experience
• Good interpersonal and communication skills
• Qualification of HKSI, IIQE & MPF
• Familiar with retail banking products and services
• Result-oriented with excellent leadership, communication and organizing skills

Personal Banking Manager

Responsibilities:

• Develop and maintain long-term relationship with high net worth customers
• Identify the business opportunities and recommend suitable Investment & Insurance products to customers

• Degree or above in business or related disciplines
• Minimum 5 years of sales & marketing experience in banking industry
• Good interpersonal and communication skills, knowledge of Putonghua or Fukienese will be an advantage
• Qualifications of HKSI, IIQE & MPF
• Sales and service oriented with excellent interpersonal skills

(Candidates with less experience will be considered as Assistant Personal Banking Manager)

Retail Financing Manager

Responsibilities:

• Identify customer needs and offer suitable lending products and services with solutions for their financial planning
• Perform credit review on loans portfolio
• Solicit lending business from different channels proactively for brand new customers and/ or from existing customers
• Handle loans application and collect supporting /relevant documents. Perform credit analysis to facilitate loans approval process
• Explore new channels for lending business including property agencies, solicitor firms, accounting firms and professional bodies, etc. Participate in marketing and promotion activities, events and projects
• Maintain and enhance good customer relationship for their financial planning and business referrals

• Higher Diploma or Associate degree holder in Business Administration or a related discipline
• 4 years’ working experience in lending business with good knowledge and skills in credit management and credit risks
• Strong service and sales orientation, self-motivated with good communications skills
• Ability to work under pressure and willingness to work on flexi-hours

(Candidates with less experience will be considered as Assistant Manager.)

Branch Operation Manager

Responsibilities:

• Monitor branch daily operations
• Ensure efficient branch operations and all activities are in compliance with the regulatory requirements
• Assist Branch Manager in implementing the business plan in order to achieve the assigned targets

• Degree or above in Business or related disciplines
• Minimum 5 years of supervisory experience in branch operations
• Qualifications of HKSI, IIQE & MPF
• Good interpersonal and communication skills
• Flexible and detail-minded

(Candidates with less experience will be considered as Operation Officer)

Branch Operation Officer

Responsibilities:

• Assist Branch Operation Manager in monitoring of counter operations to ensure compliance with regulatory requirements
• Review and ensure compliance and accuracy of documents for transactions
• Assist in motivate and coach front line staff to provide high quality of customer service to clients
• Perform cashier duties

• Degree or above in Business or related disciplines
• Minimum 3 years of supervisory experience in branch operations
• Qualifications of HKSI, IIQE & MPF
• Good interpersonal and communication skills
• Flexible and detail-minded
• Strong in problem solving, coordinating and organizing skills

Assistant Personal Banking Manager

Responsibilities:

• Develop and maintain long-term relationship with prospective customers
• Provide financial planning service and promote banking products in accordance with the need of customers

• Bachelor Degree or above in any discipline
• Minimum 2 years of branch sales experience in banking industry
• Good interpersonal and communication skills, knowledge
• Qualification of HKSI, IIQE & MPF is a must
• Sales and service oriented with excellent interpersonal skills

(Candidates with less experience will be considered as Personal Banking Officer)

Senior Teller

Responsibilities:

• Handle accounts opening, securities trading and other counter transactions
• Provide high quality of services to customers
• Engage in business promotion activities

• With at least 5 subjects at Grade E / Level 2 or above in the HKCEE / HKDSE, including Chinese, English and Mathematics
• Minimum 3 years of relevant experience
• Qualification of HKSI, IIQE & MPF is a must
• Knowledge of Putonghua or Fukienese will be an advantage

Teller Trainee

Responsibilities:

• Handle counter transactions and provide quality services for customers
• Engage in business promotion activities

• With at least 5 subjects at Grade E / Level 2 or above in the HKCEE / HKDSE, including Chinese, English and Mathematics
• Minimum 1 year of relevant experience
• Qualifications of HKSI, IIQE & MPF will be an advantage
• Knowledge of Putonghua or Fukienese will be an advantage
• Fresh graduates will also be considered

Assistant Branch Operations Management Manager

Responsibilities:

• Support and assist Head of Branch Management to manage branch network for efficient and effective daily operations
• Liaise with internal and external stakeholders on different projects and routine operation
• Monitor branches on compliance and operational risk management with emphasis on risk control excellence
• Coordinate, manage and resolve problems during different stages from branch related project initiation to its implementation
• Optimize workflow of the supervised business routine, so as to enhance operating efficiency and cost-effectiveness
• Write up and update operating procedures and operating guidelines
• Perform other duties as delegated and assigned by the management

• Degree holder in business disciplines
• At least 3 years of branch operations management or frontline operations experience in banking and finance industry
• Familiar with banking operations and related policies and procedures, legal and regulatory requirements
• Strong organizational, analytical, time management skills and risk awareness
• Excellent communication and interpersonal skills
• Proficient in MS Word, Excel and PowerPoint
• Good command of spoken and written English and Chinese (Cantonese & Mandarin)
• Qualifications of HKSI and IIQE

Assistant Business Strategy Manager (Cross Border Business)

Responsibilities:

• Formulate effective cross-border business strategies including annual and long-term development plans
• Perform project management from planning to executing various business initiatives related to the development of Wealth Management Connect (WMC) and cross-border business
• Collaborate with product managers to enhance products and services rendered to cross-border customer segment
• Design and implement marketing campaigns, monitor campaign result and conduct post-sales evaluation to drive the business growth
• Keep abreast of competitor’s activities, collect relevant market information and conduct competitive analysis
• Coordinate among various sales channels to support the growth of cross-border business and compile various sales reports
• Participate in ad-hoc projects and provide relevant support in accordance with management’s direction

• Bachelor degree or above in Business Administration/ Marketing / Finance / credit related disciplines
• Minimum 3-5 years or above relevant working experience in banking industry / financial institutions
• Excellent interpersonal and communication skills, a good team player with strong data and numerical sense
• Good analytical, presentation and project management skills
• Proficient in PC applications such as MS Word, Excel, PowerPoint and Chinese Word Processing
• Excellent command of both spoken and written English and Chinese (Cantonese & Mandarin)

Assistant Compliance & Quality Assurance Manager (Complaint Handling)

Responsibilities:

• Assist in designing and implementing of the policies and internal control mechanism to enhance quality service of branches
• Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner
• Promote quality assurance best practice, organize compliance and quality assurance improvement training and activities to frontline staff
• Liaise with and monitor performance of outside vendor on mystery shopper programme
• Undertake any other duties as assigned by the superior

• Degree or above in Business Administration or related disciplines
• Minimum 3 years of experience in quality assurance and complaint handling in banking industry
• Demonstrate strong sense of risk and control
• Excellent interpersonal and communication skills
• Good command of spoken and written Chinese and English
• Proficient in PC skill especially Excel and Chinese Word Processing

Assistant Manager – Call Centre, Personal Financial Business Department

Responsibilities:

• Handle customers' transaction instructions, enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
• Deliver quality services to customers through inbound and outbound calls
• Provide after-sale services to diverse customer types
• Address customer feedback / complaints professionally
• Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

• Bachelor degree or equivalent experience
• IIQE and HKSI holder will be an advantage
• At least 2 years of customer service experience in banking / financial institutions
• Independent, self-motivated, customer-centric, able to work under pressure
• Good command of English and Chinese including Mandarin
• Proficient in MS Office and Chinese inputs
• On-shift duty may be required

Assistant Relationship Manager, Corporate Banking

Responsibilities:

• Develop and maintain good relationship with corporate clients by providing professional solutions on trade financing, commercial lending or corporate lending
• Identify the business opportunities and promote other banking products to achieve business targets
• Write up credit proposal and provide analysis and recommendations on credit applications

• Degree or above in business or related disciplines
• 2 years of trade financing, commercial lending or corporate lending experience
• Strong credit analysis and report writing skills
• Good interpersonal and communication skills, knowledge of Fukienese will be an advantage
• Self-motivated, independent, creative and outgoing

Senior Credit Analyst

Responsibilities:

• Conduct assessment on credit proposals of corporate lending
• Provide recommendations on credit applications to facilitate approvals in compliance with the credit policies and guidelines
• Perform in-depth analysis on syndication or project finance applications and assist in ongoing monitoring to mitigate the risk exposure level
• Collaborate and communicate with business units to facilitate effective and efficient credit approval process
• Assist in supervising and coaching the junior analysts to ensure their delivery of quality credit assessments

• Bachelor or above in Accounting, Finance or related disciplines with CFP or FRM qualifications preferred
• At least 5 years of credit approval experience in banking industry
• Detailed minded with good credit sense
• Excellent communication and interpersonal skills
• Good command of written and spoken Chinese and English

Credit Risk Manager

Responsibilities:

• Formulate, review and update the bank-wide credit policies, procedure and guidelines in line with statutory and regulatory requirements as well as the Group’s standard
• Monitor the implementation of rectifications and enhancement measures related to credit risk management
• Review gap analysis in relation to the latest regulatory requirements
• Provide review and assessment in new product / product change
• Perform periodic/ ad hoc duties as assigned by supervisor

• Degree holder, preferably in Business, Finance, Accounting or other relevant disciplines
• 3-5 years’ relevant banking experience
• Good knowledge in credit risk management and Supervisory Policy Manual
• Good writing skills and people management skills
• Strong self-motivation with good business sense, risk management and interpersonal skills
• Proficient in both English and Chinese; fluency in Putonghua is an advantage
• Candidates with less experiences will be considered as Assistant Manager

Manager, Credit Risk Modelling

Responsibilities:

• Execute the development / validation and enhancement of credit risk models and other related analytics tools
• Define risk modeling methods, reporting models and develops risks simulation scenarios within the risk functions
• Identifies positions that contravene the organization's credit risk policies and limits
• Participates in the implementation of risk valuation models
• Establish and review the policies and procedural guidelines regularly
• Participate in new projects and reports on credit risk analytics
• Support the ad-hoc analytics projects, make recommendations to senior management or stakeholders

• Bachelor Degree or above in Risk Management, Data Analytics, Engineering, Statistics, Quantitative Finance or related disciplines
• Around 5-8 years’ working experience, in-depth knowledge in relevant regulatory requirements and banking practices in credit risk management
• Sound knowledge in statistical and quantitative analysis, familiar with SAS, Excel VBA, SQL
• Good command of written and spoken English and Chinese
• Candidates with less experience will be considered as Assistant Manager

Senior/Associate, Credit Risk

Responsibilities:

• Support the team in performing credit assessment in accordance with laid down credit policies and regulatory requirements
• Assist to identify credit risk inherent in credit proposals and assess the extent of acceptance with respect to Bank’s risk appetite
• Perform on-going monitoring, control and review on clients portfolio
• Keep abreast of the prevailing market conditions, bank policies / guidelines and regulatory requirements of credit risk management

• University graduate in Statistics, Risk Management, Quantitative Analysis, Finance or related discipline
• 1-2 years’ experience in credit risk management, exposures to lending business and prevailing rules
• Good Chinese report writing and data analytical skills
• Good command of both Chinese and Chinese with proficiency in Mandarin is an advantage

IT Audit Manager

Responsibilities:

• Manage & conduct IT audit assignments/ compliance assessment for IT infrastructure & applications in the Bank
• Perform periodical regulatory compliance review, gap analysis to ensure relevant regulatory requirements are complied
• Participate in IT governance review & assessments, manage audit relationship with IT units and provide proper recommendations on improvement areas
• Identify and assess IT risk areas, enhance audit process through implementing comprehensive audit standards, methodologies & techniques
• Take up ad- hoc audit projects as assigned

• Bachelor degree or above in IT, Computer Science, Accounting or related disciplines
• Minimum 4 years’ experience in IT or Audit field preferably from Banking/ Finance industry
• Preferably with IT audit relevant qualifications (e.g. CPA, CIA, CISA, CISSP, CISM)
• Sound knowledge of cyber-security related regulatory requirements and best practices
• Proficiency in developing & managing CAATs Programs & relevant performing systems
• Strong analytical and communication skills with good reports writing skills

(Candidates with less experience will be considered as Assistant IT Audit Manager)

Senior AML Manager

Responsibilities:

• Develop & implement an effective AML/CFT compliance frameworks across the Bank
• Promote continuous improvement of related controls to ensure the AML policies, procedures and guidelines are updated and align with regulatory requirements and best practices
• Provide advice and guidance to BUs in the implementation and regular review of AML/CFT policies and procedures
• Lead investigations into potential fraud cases and review EDD for cases identified as high risk
• Stay informed the latest compliance and AML/CFT regulatory requirements, industry trends and any emerging technologies related AML risks and seamless integration of AML solutions with existing infrastructure
• Liaise and work closely with various departments / teams for training, development and enhancement of AML/CFT system
• Handle ad hoc tasks assigned by management as assigned

• Bachelor degree or above in Law, Business, Risk Management, Accounting or related disciplines
• Relevant qualification in CAMS, Associate AML Professional (AAMLP)/ Certified AML Professional (CAMLP) will be an advantage
• Minimum of 8 years’ experience in AML Compliance from banking / financial sectors
• Sound knowledge in AML related legislation and guidelines and banking operations
• Result-oriented with excellent leadership, communication and organizing skill
• Strong analytical skills, well organized with the ability to work independently and under pressure

Compliance Manager

Responsibilities:

• Identify & participate in compliance risk, conduct compliance evaluation & investigation and formulate compliance plans, standards & objectives
• Assist in contact with local regulators, coordinate bank’s response to regulatory inspections and maintain reporting obligations & resolve inquiries
• Track key regulatory changes, liaise compliance functions with business units
• Update & improve compliance documents to ensure they reflect current regulation, industry best-practice and changes in bank’s business structure and activities
• Complete periodical reports, statement, assessment and follow up with matters required by HKMA, SFC & other regulators and related business units

• Bachelor degree or above with major in Business Administration, Finance, Accounting, Law or related discipline
• Sound knowledge of relevant laws and regulations pertinent to bank
• Minimum 4 years of working experience in compliance, legal or regulatory fields of financial services industry
• Familiar with the operating rules and regulatory requirements of the local financial market and banking industry
• Strong interpersonal and communication skills with effective time and project management skills
• Good command of written and spoken English and Chinese (Cantonese & Mandarin)

System Management Manager

Responsibilities:

• Implement Linux / Windows / Network and infrastructure systems, including setup, support and performance optimizing of hardware, OS and related system
• Contribute to address the enterprise architecture of the bank system migration projects
• Establish and execute migration plan for the Banking Infrastructure Project and work closely with the project team and vendor to develop and test the technologies and processes involved for successful data migration
• Follow corporate standards, guidelines and procedures for system implementation and support which fulfill HKMA compliance requirement. Ensure IT infrastructure to comply with group IT architecture and standards
• Support IT infrastructure including Linux / Microsoft Windows system monitoring, Virtualization, Email system, AD, etc. Implement / design and support infrastructure solutions in migrating
• Perform regular system administration, performance monitoring, tuning as well as related problem trouble-shooting. Manage support and ensure the stability of the production system
• Improve installation setup and operating procedures, and develop and maintain support documentation
• Manage procurement and carry out asset management for equipment being supported
• Involve the migration strategy planning and setup for ATM / Trading System / HKICL / Corporate Email system
• Manage vendor to ensure the highest quality delivery and implementation

• Degree holder in Computer Engineering, Information Technology or IT related disciplines
• Minimum of 5 years’ working experience to provide Linux / Windows administration or VMware support, where 3 years must be management level. The experiences gained from financial industry is preferable. With Banking / Finance background or experience in projects for banking and finance users is preferred
• Good understanding of network design, routing, security. Good IT knowledge in Infrastructure and Software. Strong understanding of Information Technology Risk Management and information security practices
• Sound knowledge for ATM / Trading System / FPS
• Hands-on experience in vulnerability patch and security management is an asset
• Hands-on experience in virtualization, Email system and AD, Privilege ID and access control systems, Microsoft Windows and Linux system operations and administrations
• Hands-on experience of firewall, network design, routing, switches
• Holder of valid CCNP (Cisco Certified Network Professional) and / or MCSE (Microsoft Certified Solution Expert) is a must
• Experience of building and core-banking or financial server systems is a plus
• Knowledge of VMware / Virtualization technology, Microsoft / Linux, Cisco / H3C is a plus
• Holder of HKMA related CyberSecuirty Certificate is preferred
• A good team player with good communication and interpersonal skills, strong facilitation and negotiation skills
• Proficient in both spoken and written English and Chinese, fluent on Mandarin is an advantage

(Candidates with less experience will be considered as Assistant Systems Management Manager)

IT Business Analyst

Responsibilities:

• Process mapping, analysis of as-is and to-be processes, and gap assessments
• Understand and explain complex business processes, systems and tools with a specific focus on upstream/downstream impact; understands the relationship between multiple functions and/or tools
• Liaise among users and the technical developers to ensure business requirements are well defined and properly implemented
• Assist project implementation with proactively manage all the potential risk on projects and recommend mitigating measures if required
• Formulate test plan, conduct UAT and regression test

• Degree holder in Computer Science or related disciplines
• Minimum 3 years’ relevant working experience in development of IT systems with at least 2 years in business analysis or system analysis role with proven track record in business requirement discussion and documentation
• Familiar with system development cycle, data flow and UAT process
• Strong analytical and report-writing skills; proven analytical skills in writing the business requirement document and functional specification document
• Proactive, able to work independently and under pressure

Operations Manager/ Officer (Cheque Clearing)

Responsibilities:

• Responsible for processing inward cheque clearing related task
• Perform checker role for daily operation of payment, including cheque clearing, and Electronic clearing, FPS, Autopay etc.
• Assist with ad hoc projects as assigned

• Degree/diploma holder in Business Administration or Operations Management or any related disciplines
• Around 3-5 years’ experience in paper cheque & electronic clearing processing and checker role experience preferably
• Good communication skills, independent and detail-oriented
• Proficient in MS Office such as Word and Excel
• Good command of spoken and written English and Chinese, including Putonghua

Operations Manager / Officer (Insurances)

Responsibilities:

• Handle insurance policy application, administration works and documentation follow-up
• Communication with external business partners for problem-solving
• Assist with ad hoc projects as assigned

• Degree/diploma holder in Business Administration or Operations Management or any related disciplines
• Around 3-5 year administrative and insurance support experience in Banking
• Responsible, detail minded and well organized
• Good command of spoken and written English and Chinese, including Putonghua

Assistant Manager/Manager (Settlement, Operations)

Responsibilities:

• Perform and supervise daily back office activities including but not limited to Securities / Bond / Fund settlement, client fund / share transfers, IPO, placement, corporate action events, etc.
• Liaise with front office, brokers and external parties to follow up settlement related issues
• Implement and maintain effective internal control in the operating process to minimize risk exposure
• Ensure smooth process of daily settlement and comply with policies and procedures
• Participate in system implementation, UAT and ad-hoc projects, including workflow design, testing etc as assigned

• Degree/diploma holder in Business Administration or Operations Management or any related disciplines
• Around 5 years related experience in banking/financial industry
• Sound knowledge of CCASS & fund operation system
• Experience in handling Euroclear / Clearstream / CMU is an advantage
• Self-motivated, willing to learn and work under pressure and independently
• Good communications skills and proficiency in PC skills (MS Office)
• Good command of spoken and written English and Chinese, including Putonghua

Graduate Trainee Recruitment 2024

Throughout the programme, you’ll work in our branch network, being coached by designated mentors and explore with good understanding in our products, services model and customer diversity. Further opportunities for development in Wealth Management, Corporate Banking, Financial Markets, Risk Management, Financial Management, Information Technology, Business Control and Support will be provided according to your performance and our business need.

• Bachelor's degree or above in any relevant disciplines with under 2 years of full-time working experiences
• Strong self-motivated, energetic and passionate to pursue a career in banking industry
• Excellent interpersonal and communication skills
• Proficient in both spoken and written English and Chinese, fluent in Putonghua is highly preferable

Fintech Career Accelerator Scheme 2024 – Information Technology Department

Throughout the FCAS Scheme, you’ll work in our Information Technology Department and being coached by designated mentors and explore with good understanding of different aspects in Fintech including IT project management, technology risk management, technology procurement, user support, etc.

Internship Duration: 6 months (June – November 2024)

Name of Department(s) offering internship positions: Information Technology Department

Responsibilities:

• Collaborate with business users to perform business driven objectives
• Conduct research and analysis on latest market practices related to the use of fintech
• Assist with IT project management, technology risk management, technology procurement, user support, etc.
• Assist in ad-hoc data management and data analytics assignments

• 3rd–4th year Undergraduate or Postgraduate student in Computer Science, Information Management, Engineering, Statistics, Economics, Finance, or related disciplines
• Interest and knowledge in cloud, blockchain, AI, big data or other innovative fintech technologies
• Proficiency in SQL, Python, R, or similar analytically oriented programming languages preferred
• Good command of written and spoken Chinese (Cantonese, Mandarin) and English
• Have an in-depth understanding of IT project management, technology risk management, technology procurement, user support, etc.