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Assistant Manager – Call Centre, Personal Financial Business Department

Responsibilities

  • Handle customers' transaction instructions, enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
  • Deliver quality services to customers through inbound and outbound calls
  • Provide after-sale services to diverse customer types
  • Address customer feedback / complaints professionally
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements

  • Bachelor degree or equivalent experience
  • IIQE and HKSI holder will be an advantage
  • At least 2 years of customer service experience in banking / financial institutions
  • Independent, self-motivated, customer-centric, able to work under pressure
  • Good command of English and Chinese including Mandarin
  • Proficient in MS Office and Chinese inputs
  • On-shift duty may be required