Assistant Manager – Call Centre, Personal Financial Business Department
Responsibilities
- Handle customers' transaction instructions, enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
- Deliver quality services to customers through inbound and outbound calls
- Provide after-sale services to diverse customer types
- Address customer feedback / complaints professionally
- Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
Requirements
- Bachelor degree or equivalent experience
- IIQE and HKSI holder will be an advantage
- At least 2 years of customer service experience in banking / financial institutions
- Independent, self-motivated, customer-centric, able to work under pressure
- Good command of English and Chinese including Mandarin
- Proficient in MS Office and Chinese inputs
- On-shift duty may be required