“Money Safe” Service is an additional measure to safeguard against the financial losses caused by fraud and scam. Customers can lock all or part of the funds in their Savings Accounts, Current Accounts or Time Deposit according to their personal needs. Once the funds are locked, the deposit cannot be transferred or withdrawn. To release locked funds, customers are required to visit our branches to submit the request in person and complete identity verification process. 

Support different types of accounts* and currencies

• Our “Money Safe” Service support different types of accounts and currencies including:
• • HKD, CNY & Multi-currency Savings Accounts
  • HKD, USD & CNY Current Accounts
  • HKD & Foreign Currency Time Deposit
• *“Money Safe” Service is not applicable to Current Account with overdraft limit and Time Deposit pledged to our Bank.

Flexible setting of locked amount

• Customers can flexibly set the locked amount according to their personal needs, with the maximum amount limited to the account’s available balance.
• If customers choose to lock funds in Savings Account or Current Account, the minimum amount requirement of each currency is as follows:
• • HKD10,000/ CNY10,000/ JPY10,000/ THB10,000/ NOK10,000
  • USD1,000/ GBP1,000/ NZD1,000/ CAD1,000/ EUR1,000/ CHF1,000/ SGD1,000/ AUD1,000
• For Time Deposit, the locked amount will be the entire principal amount of that Time Deposit.

Lock at anytime

• Customers can apply for “Money Safe” service via Internet Banking, Mobile Banking or visiting any of our branches.
• Upon completion of the “Money Safe” service application process, our Bank will lock the deposit funds on the same day.  
• Before locking funds, customers have to ensure there are sufficient balance in the accounts to cover daily and other ad hoc needs.

Secure your funds, enjoy uninterrupted interest

• Fund safeguarded by “Money Safe” is eligible to earn interest of the corresponding account.

Secure fund lock, safe unlock process

• To protect customers’ account security, locked funds cannot be transferred or withdrawn. Customers are required to visit any of our branches to submit the request and complete identity verification process to unlock the funds. Once the application process is completed, our bank will unlock the funds for customers on the same day.

The above service is subject to the relevant terms and conditions. Please click here to view details.

For Frequently Asked Questions for “Money Safe” Services, please click here to view details.