For any enquiries and comments, you can contact us by phone:

Customer Opinions

Chiyu Banking Corporation Limited strives to providing you with quality and professional banking services. To enable us to understand your need to serve you better, we are committed to treating your feedback and suggestions with the top priority.

We highly appreciate if you could share your comments or suggestions with us. You may contact us through the following channels.:

1. Talk to us in person
2. Customer Feedback Form：
   • Return it in person at any Chiyu branches
   • By mail to:
     Chiyu Banking Corporation Limited
     78 Des Voeux Road, Central, HK
   • By Fax to: (852) 2802 9698
3. Email：chiyu@chiyubank.com
4. Quality Service Hotline: (852) 3988 9546
   Office hours of our Quality Service Hotline:
   Mon-Fri: 9:00 am to 5:00 pm
   This service is not available on Saturdays, Sundays and Public Holidays

Your feedback will be followed up promptly and you will receive our reply within 30 days and the review result will be conveyed to our management. For any comment lodged by a third party, we will contact the customer concerned directly to protect the customer’s privacy.