Chiyu Bank Mobile Application

Chiyu Bank Mobile App provides you with one-stop banking and investment services, as well as the latest financial information, helping you manage your wealth flexibly. Download now           Android application package*     *Recommended Operating System: Android 8.0 or above. Brand New Look - Best in class banking experience with personalised homepage

Security tips：

• If any apps from suspicious download are found, please do not login and stop operation immediately.
• Prevent download any counterfeit mobile application which is attached with Fishing program/Trojan to steal the login information.
• Do not copy or install mobile application from uncertain sources on mobile device.
• If any abnormalities are found, such as unusual layout or unusual slow login response, please stop the operation immediately.

Remarks：

• Please download mobile applications from official application stores or Chiyu Bank website, and ensure the search wording is correct. iPhone or iPad users may download Chiyu Bank Mobile Applications via App Store; Android users may download Chiyu Bank Mobile Applications via Google Play.
• Apple and Apple logo are trademarks of Apple Inc., registered in US and other countries/regions. App Store is a service mark of Apple Inc.. Android and Google Play are trademarks of Google Inc..

Service Features

Personalised setting
You can flexibly arrange the homepage setting according to your preference, retrieving the information that can suit your needs. The App is compatible with both handsets and tablets. Layout display will be optimised to fit your screen size automatically, enabling you to enjoy the best browsing experience.

Daily mobile banking
You can manage your finances and conduct various transactions via Internet Banking/Mobile Banking anytime, anywhere.

Investment market information
You can obtain real-time stock quote and chart analysis, FX rate and financial market information. Moreover, you can set up your stock watch list for easy reference.

Search nearby branches
You can check nearby branches via GPS.

Other useful tools
"Mortgage Services" suit your various needs in home buying.

Demos of“Download and Use Mobile Banking”

Chiyu Bank WeChat

Follow our WeChat to receive the latest news and offers! 1. Download WeChat 2. Use WeChat Scan QR Code to scan ( Or Press + at Chatting Page, choose Add Contactsand enter WeChat ID: Chiyu_Bank 3. Press Followto confirm Press Share Contact Cardto share with your family and friends

Personal Mobile Banking Service

The Mobile Banking service from Chiyu Bank provides general banking and investment services. The easy and user-friendly interface is ideal for anyone who wishes to use their handset to manage their finance conveniently anytime anywhere. Please log in to mobile banking via Chiyu Bank mobile banking app.

Service Features

All it takes is just one click
Personal Mobile Banking enables you to conduct transaction with ease. You can conduct Fund Transfer/Faster Payment System (FPS), UnionPay QR Cash, Currency Exchange, Time Deposit, Bill Payment, HK Securities Trading / A Share Trading, HK Securities Margin Trading / A Share Margin Trading, eIPO Subscription / Financing, Precious Metals, FX Margin, Cash Before Card, Cash Instalment, and account overview enquiry quickly.

Seize investment opportunity
Provides you detail stock quotes and latest market information, helping you to capture every investment opportunity.

Strong Security
The website is protected with 128-bit Secure Socket Layer and other security measures. We aim at providing you with a safe and reliable trading platform which gives you peace of mind.

No Extra Application Procedure Required
For existing Personal Internet Banking customers, you can access our Mobile Banking service by simply clicking the login link of Chiyu Bank Mobile Application and then inputting the login details of Internet Banking / fingerprint / Face ID. No extra application procedures or software installation are needed.

Scope of Services

We provide a wide range of mobile banking services:
Investment Services
Place, change and cancel stock orders, enquiry on the transaction status of securities account(s), apply IPO subscription/financing, as well as currency exchange (including cross-exchange for foreign currency),and FX margin trading.

Banking Services
Fund transfer/Faster Payment System (FPS), UnionPay QR Cash, time deposit placement, bill payment by accounts, account balance enquiry and last ten transaction records.

Financial Information
Hong Kong stocks and A shares information, real-time or delayed stock quote, foreign currency exchange rates and precious metal prices.

Customer Services
Change password, email address and set up ATM cash withdrawal functions outside Hong Kong.

Remarks：
Securities service is applicable to personal customers who maintain securities account (but not applicable to securities margin account and mortgaged account) and Internet banking account with Chiyu Banking Corporation Limited ("Chiyu Bank"). If customers do not have an Internet banking account but wish to enjoy the new Mobile Banking services, please visit any of our branches for registration.

UnionPay QR Cash Service

Now you can use UnionPay QR code cash withdrawal (“UnionPay QR Cash”) Service at our ATMs or designated ATMs equipped with the “UnionPay QR Cash” Service without using an ATM card. QR code cash withdrawal can avoid the risk of the ATM card information being read or copied, and the withdrawal password confirmation is compulsory, which is more secure and reliable. Customers can withdraw money in simple steps without carrying a physical card. The process is easy and convenient.

How to operate?

1. Select "QR Cash" on the homepage of Personal Mobile Banking

2. Select the account and enter the withdrawal amount

3. Select "Withdraw Later" or "Withdraw Now"

4. Through our Bank’s ATMs or designated ATMs equipped with "UnionPay QR Cash" Service, select the "UnionPay QR Cash" Service, then scan the QR code displayed on screen with the QR code scanner from your Personal Mobile Banking.

5. Follow the instruction to proceed the withdrawal, relevant record will be displayed on Personal Mobile Banking.

¹Please visit the UnionPay International website(https://m.unionpayintl.com/hk/servicesProducts/codeWithdrawals/)for a list of our the regions and banks where this service is provided.

²Teams and conditions for using “UnionPay QR Cash” Service, pleaseclick here。

³FAQ of using “UnionPay QR Cash” Service, please click here。

　

Mobile Token

Mobile Token brings you a safe and convenient financial management experience. Mobile Token is a built-in function of Chiyu Bank Mobile Banking, upon activating the Mobile Token on compatible mobile devices (Mobile Phones), you can confirm designated Mobile Banking transactions via the preset Mobile Token passcode or using Biometric Authentication. In addition, you can also confirm designated Internet Banking transactions by generating a one-time Security Code/ Transaction Confirmation Code via the Mobile Token.

Features：

More simple Confirm various transactions, such as third-party fund transfer, investment transactions, and more

More secure Biometric Authentication (Fingerprint/ Face ID) Preset Mobile Token passcode to enable the Mobile Token

Transactions made simpler with the Mobile Token:

• Login to Internet Banking with two-factor authentication
• Investment transactions (Include: Securities/ securities margin, debt securities / certificates of deposit, funds) (Effective from April 2018)
• Registration of third-party accounts
• Payment of bills
• Increase transaction limit
• Other high-risk transactions

Biometric Authentication

You can register Biometric Authentication (Fingerprint Authentication or Face ID Authentication) on your mobile device for the following services when you activate the Mobile Token on Mobile Banking:

• Login to Mobile Banking
• Enable the Mobile Token to confirm designated Mobile Banking transactions
• Enable the Mobile Token to generate a one-time Security Code/ Transaction Confirmation Code to confirm designated Internet Banking transactions

Activating the Mobile Token

Step 1: Select "Mobile Security Key" on the homepage	Step 2: Select "Enable"
Step 3: Enroll for biometric authentication	Step 4: Set "Mobile Token" password
*If you select "Register Later", skip to step 5
Step 5: Enter the SMS one-time password sent by our bank and click "Confirm"	Step 6: After preparing the ID card, click "Start Capture"
Step 7: Follow the on-screen instructions to complete shooting	Step 8: After reviewing the data on the screen, click "Confirm". If the data is incorrect, click "Recapture" and return to step 7
Step 9: Click "Start Capture" to start the face recognition check	Step 10: Follow the on-screen instructions to complete shooting
Step 11: Setup of Mobile Token is completed
*After the application is submitted, you will receive an email and SMS (first notification) to remind you that the application has been successfully submitted. When the system processing is completed, you will receive an email and SMS (second notification), prompting you to log in to mobile banking to activate the mobile security code. When you successfully activate the Mobile Token, you will receive emails and text messages (the third notification) to remind you that the Mobile Security Code has been successfully activated.

Operating system requirements and compatible mobile devices:

	iOS	Android
Operating System	iOS 11.0 or above	Android 8.0 or above
Brand of Mobile Phones	Fingerprint Authentication iPhone 5s or higher（iOS 11.0 or above） Face ID Authentication iPhone X（iOS 11.0 or above）

FAQ：

Please click here for the FAQs of Mobile Token and Biometric Authentication.

Remarks：

• Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries/regions. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google Inc.

Recommended Operating Systems and Browsers

To ensure customer data security,our recommended platforms and browsers will be:

i.iOS 12.2 or above (Default Browser)

ii.Android 8.0 or above (Default Browser)　

　

Important Notice:

Risk Disclosure
The following risk disclosure statements cannot disclose all the risks involved. You should undertake your own research and study before you trade or invest. You should carefully consider whether trading or investment is suitable in light of your own financial position and investment objectives. You are advised to seek independent financial and professional advice before you trade or invest. You should seek independent professional advice if you are uncertain of or have not understood any aspect of the following risk disclosure statements or the nature and risks involved in trading or investment.
Risk of Securities Trading
The prices of securities fluctuate, sometimes dramatically. The price of a security may move up or down, and may become valueless. It is as likely that losses will be incurred rather than profit made as a result of buying and selling securities.

Should you have any enquiries concerning our services, please visit any of our branches or call our Enquiry Hotline) 2232 3625.